What the error is telling you
Thames Pool Care stock LX pumps, so we are ready to fix and repair the same day.
Balboa control faults
Balboa is a popular brand of spa controls and electrical systems. When one malfunctions, it is often down to the control panel, sensors or wiring. The system may show an error code such as "Water Flow Error" or "Dry".
Low flow
Insufficient water movement through the filtration system, from clogged or dirty filters, blocked hoses or a failing circulation pump. An underperforming pump will trigger low-flow warnings.
Dry error
The pump is running without water, which can cause severe damage if left unchecked. It can happen if the tub is not primed correctly after filling, or air is trapped in the lines. Contact us immediately if this happens.
What happens on a call-out
A professional spa technician runs diagnostics: inspecting the Balboa control system for faults, testing water flow, cleaning filters, checking for airlocks in the plumbing and making sure all pumps and heaters work as they should.
We also check for any error codes on the system, as these give specific information about what part of the system is malfunctioning.
Do you have a question about hot tub call-outs?
Call or email and tell us what the water, the equipment or the liner is doing. We will tell you what we would do next.